We do ask that the $40.00 fee be paid upfront for us to evaluate your computer. If your computer requires parts, we do require that a portion of the invoice be paid up front and the remaining balance will be due upon pickup. 

Absolutely! You can view our full policies and warranty information by visiting our warranty page.

Yes and no. If you have a more modern day smartphone, then more than likely we can help. If you have an older flip phone, then we will not be able to assist in the repairing of your phone unless it is for a replacement part such as a battery. 

In addition, we only stock the most requested parts for repairs. Depending on your phone model, we may have to order the part which normally takes 2 to 3 business days to arrive. Once we have your part, we will contact you and set up an appointment for you to bring in your phone or tablet.

Good question. To be honest, it all depends on what’s wrong with your computer. Most of the time, we can recover data from your hard drive without issue, even if your computer will not power on. However, in extreme cases, such as complete hard drive failure, we will not be able to recover your data.

When you bring your computer for a general repair, we ask that you have backed up your data on an external drive such as a USB thumb drive or external hard drive, or that you have it backed up into a cloud service such as OneDrive, Dropbox, or Google Drive. If you are not familiar with how to back up your files, please let us know and we can make sure all your files are backed up for a small fee. 

We want to make it perfectly clear that it is your responsibility to back up your data or to let us know you have not so that we can offer a backup solution for you to prevent any data loss.