Fast, Professional, and Local Service.

We might be the new kid in town, but we have been serving Madison County one friend and family member at a time for over 25 years. We thought it was time to go official and bring Madison County a computer company that delivers customer service at a personal level without the drive time and expense that comes with a big city address.

Reminder: Our new office located at 152 North Main Street will not be open until May 6th, 2019. If you have an urgent need prior to our new office opening, please call or email us for service.

Keeping You Connected.

Everyday millions of people depend on technology for business, staying in touch with friends and loved ones, and even sometimes for procrastinating responsibilities. Everything from viruses, slow computers, malware, error messages, hard drive failure, broken screens, blue screens, white screens, bad batteries, and a million other issues are waiting to ruin your day. Eventually those devices we count on each day are going to need some TLC, and that’s where we come in. If you’re experiencing an issue, looking for a computer, or looking for business IT services, give us a call and let us help keep you connected.

TECHNOLOGY SERVICES

What We Provide

We provide support for most modern systems including both Windows and Mac based systems. 

Laptop / Desktop Repair

Having problems with your computer? No problem. We can get you back up and running in no time!

Computer Upgrades

Need upgrades? RAM, SSDs, Video Cards and more. We can help get your computer to its peak performance.

Classes and Training

We offer classes on a wide variety of topics. Be sure to check out our classes and training schedule to see what’s coming up!

Business IT Services

Don’t have an IT department? No problem. We offer a wide variety of services to help keep your business moving. Give us a call to find out more.

Mobile / Tablet Repair

Got a busted screen or a bad battery? We offer parts ordering and repair services for most popular brands.

Custom Builds

Let us create a custom computer build specifically for your needs.

 

Why Choose Us

Personal Service

Our customers are not just a work order to us. We are neighbors, friends, and we want you to feel like you’re a part of our family.

Competitive Pricing

We offer you the lowest prices possible and will beat any other company’s price within 25 miles. 

Quick Service

We understand your technology is important. We will work hard to have it back to you within 1 to 2 days and in some cases the same day. 

ABOUT US

Family Owned

When my wife and I decided to open Madison County Computer Company, it just felt right. We both had worked in Asheville for many years, and while operating a business within the city provided a lot of opportunities, we honestly missed our small town. Growing up and living in Madison County my entire life, I have experienced the lack of different services that are not being provided locally. It wasn’t until I moved my web design company, User Theory, to Marshall that I realized just how many people were in need of computer support. People were tired of having to drive all the way to Asheville or Johnson City for inflated computer services. Slowly people started arriving at our small office in the SECU building looking for help. Time and time again we would hear how grateful customers were that we were local, and that the services were needed in our small community. 

My family and I are excited about growing this small business, and providing as many people and businesses as possible with quality support at affordable prices. We pride ourselves on providing personal and  friendly service that you won’t find anywhere else.

 

Frequently Asked Questions

Here’s a few of the most asked questions we get from customers.

What can I do when my computer crashes?

Computers crash for a variety of reasons. The first thing to do is restart the computer and immediately write down what you were doing when the computer crashed and what (if any) information or error messages were shown. This will help you and us identify more quickly what the problem may be.

How can I clean my keyboard?

It’s important to keep both your keyboard and mouse clean. This is even more important if you are using a laptop due to the sensitive equipment which is just beneath. 

To clean your keyboard, start by turning your keyboard or laptop upside down and gently shake the equipment to clear out any loose debris. For stubborn debris, gently use a can of compressed air. Make sure you follow the directions on the can of air to ensure you do not hurt yourself with frostbite or your equipment. For dirty keys, turn off your computer and take a slightly damp cloth and wipe the top of each key.  Never spray any liquid or cleanser into your keyboard.

My computer is telling me it has a lot of viruses. What do I do?

Question everything. One of the biggest scams currently circulating is the fake virus or malware screen. This scam normally provides you with a phone number to call in order to have the viruses removed. The screen may even appear to be directly from Microsoft. We call this a scare tactic and it works.

Now more than ever people’s lives, businesses, family photos, and more reside on their personal computer or phone. The scare of potentially losing all that data is enough to convince them to pick up that phone. 

When you call, a very happy person apologizes that you are having the issue and then asks to remote (connect) into your computer to fix the issue. Once connected, they put a system password on your computer and then tell you it’s going to cost $200, $300, or even thousands of dollars to unlock the computer depending on what you tell them about the data on your machine. This is essentially holding your computer hostage. Once a system password is created, there is nothing our shop or you can do to remove it easily.

If you have any worries or questions, please call us or stop by the shop. 

Does MadCo Computers sell parts or tools?

Yes and no. We have a select variety of equipment and tools on hand in the shop. However, we can order and have just about any part possible to our shop and in your hands within 2 working days.

We are a small shop, so we only keep the most requested or needed items in stock in order to keep our overhead costs low and our prices lower.

Can I bring my computer or gaming system to update on your fast internet?

Absolutely. We live in Madison County and know the struggle of slow connection speeds of Frontier and the data limitations of satellite internet. The good news is we will be offering residents the opportunity to come in and update their systems on our fast connection. There will be a small fee of $10.00 for the first hour and $5.00 for each additional. The computer or gaming system can be left at our shop for the duration of the update while you grab lunch or while you’re at work. You will only be charged for the time it takes for your system to complete its updates or downloads.

Please note: We will have a limit on the number of systems allowed per day to ensure our connection stays fast and does not bog down. Give us a call and schedule your slot.

For more information, please contact us by email or phone.

Send Us A Message

Location

152 North Main St.
Marshall, NC 28753

Located next to the driver’s license office.

Email

hello@madcocomputercompany.com

Phone

(828)-380-1422